Shipping policy

DELIVERY LOCATIONS

We deliver to all Australian addresses that are accessible via Australia Post.

Unfortunately, we are not able to make international deliveries at this time.

PROCESSING YOUR ORDER

Once your order is received you will receive an email confirmation with an order number. 

Orders are sent out every Tuesday from the brewery via Australia post and delivery times will vary by location.

DELIVERY TIMES

VIC

Metro: up to 2 business days

Country: up to 5 business days

REST OF AUSTRALIA

Metro: up to 3-6 business days

Country: up to 5-10 business days

Note that all delivery times are approx. only.

DELIVERY FEES

Delivery fees are calculated based on weight and delivery address.

TRACKING ORDERS

Once your order has been processed you will receive confirmation with a tracking number. If your order has not arrived within the timeframe listed above, please contact us via shop@goatbeer.com.au

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

REFUNDS AND RETURNS

If your order has arrived damaged or faulty, or you need to exchange an item, please get in touch with us as soon as possible via shop@goatbeer.com.au, making sure to quote your order number.

We aim to resolve any queries within 24-48 hours.

Please note that returned items must be sent within 30 days of the order date with a copy of the original proof of purchase. 

We cannot accept returns of, or, exchange any items that has been worn, washed, altered or not in the original packaging.

Customers are responsible for the cost of returning items to us and shipping fees are non-refundable. Shipping costs are non-refundable.

Once your item has been received and inspected, we will email you to confirm receipt and advise if your refund has been approved. If approved, the refund will be applied to your credit card or original method of payment.

Sale items cannot be refunded.